*Free shipping on orders over $50 with code FreeShip applicable only in the States of the Continental USA. Does not apply for orders shipping to Alaska, Hawaii, or US Territories.
We accept orders every day of the week, and we ship every day from Monday through Friday, except holidays, normally within two business days of receipt of your order. We ask that you please plan in advance if you need your item by a certain date. Shipping and handling charges are calculated based on your postal code and the weight of items you order, and they are automatically calculated when you place your order.
For bulk orders, if postage is not automatically calculated, please email us at firstname.lastname@example.org, and we will promptly provide a quote.
If you choose a shipping method that does not include insurance and your item is lost in the postal system, you may make a complaint to UPS, but Hugalongs will not be responsible for refunding your payment..
If your item is lost in the postal system, please contact your LOCAL Post Office or UPS.com with your tracking number and printed shipping confirmation email to file a claim. At the Local Post Office, ask who delivered the parcel and the details about that day's delivery. They are accustomed to these types of questions, and they can usually provide helpful information. If you need to file a formal claim, your Local Post Office will assist you, as Hugalongs does not file claims on our customers' behalf.
Once the UPS has reported your shipment as "Delivered," Hugalongs will not be responsible for anything that might have happened after the delivery.
All shipping costs are the customer's responsibility. Unless otherwise specified, if you are exchanging an item, you are responsible for paying shipping to send it back to us, and for us to ship the new item to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Hugalongs reserves the right to ship some orders via UPS, even when USPS Priority has been chosen by the customer, if doing so will result in faster and/or less expensive delivery service.
Individual orders can be shipped via UPS at your option but UPS will be more expensive than USPS for most such orders. Wholesale orders are shipped via UPS. Inquire for more information.